Effective Date: 14 September 2026
1. Introduction
Welcome to NTO.digital.
NTO.digital respects your privacy and is committed to protecting the personal information that we collect and process when you use our websites, digital platforms, services, systems and related technology.
This Privacy Policy explains how NTO.digital collects, uses, stores, protects and may share personal information.
NTO.digital operates primarily as a digital infrastructure and technology provider, providing websites, platforms, automation, digital systems, integrations and related services.
This Privacy Policy should be read together with our Terms and Conditions and any other policies that may apply to specific services.
2. Who We Are
For purposes of this Privacy Policy, NTO.digital refers to the operator of the NTO.digital website and the provider of the relevant digital services and technology infrastructure.
NTO.digital may also provide technology and infrastructure supporting third-party platforms, marketplaces and businesses, including TradeMzansi.
Where a third-party platform or service has its own privacy policy, that policy may also apply to information collected directly by that platform or third party.
3. Information We May Collect
Depending on how you interact with NTO.digital, we may collect information including:
Personal information
- Full name;
- Email address;
- Telephone or mobile number;
- Business name;
- Business contact details;
- Billing information;
- Account information;
- Login credentials;
- Information submitted through contact forms;
- Information provided when requesting a quotation or service;
- Information required to provide a purchased service; and
- Other information you voluntarily provide to us.
Technical information
When you use our website or digital systems, certain technical information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Website activity;
- Approximate location derived from technical information;
- Referring website;
- Date and time of access; and
- Technical logs relating to security and system operation.
4. How We Collect Information
We may collect information when you:
- Visit the NTO.digital website;
- Complete a contact form;
- Request a quotation;
- Purchase a product or service;
- Subscribe to a service;
- Create an account;
- Contact us by email, telephone or other communication channel;
- Use an NTO.digital-powered platform;
- Communicate with our support team;
- Submit business or marketplace information; or
- Otherwise voluntarily provide information to us.
We may also receive information from service providers or technology partners where this is necessary to provide a service or operate our systems.
5. Why We Use Personal Information
NTO.digital may process personal information for purposes including:
- Providing requested services;
- Processing orders and payments;
- Managing customer accounts;
- Responding to enquiries;
- Providing customer support;
- Preparing quotations;
- Communicating with customers;
- Managing subscriptions;
- Operating websites and digital platforms;
- Improving our services;
- Maintaining security;
- Detecting fraud or misuse;
- Maintaining business records;
- Complying with legal obligations;
- Managing contractual relationships; and
- Sending marketing communications where legally permitted.
We aim to collect only information reasonably necessary for the relevant purpose. The Information Regulator similarly highlights the principle of collecting only necessary personal information for a defined purpose.
6. Marketing Communications
Where permitted by applicable law, NTO.digital may use your contact information to communicate with you about products, services, updates, promotions or other relevant business information.
Where required, we will obtain the appropriate consent before sending direct marketing communications.
You may request that we stop sending marketing communications to you.
You may also use an unsubscribe mechanism provided in an electronic marketing communication where available.
7. Payment Information
NTO.digital may use third-party payment providers to process payments.
Where you make a payment through a third-party payment gateway, your payment information may be processed directly by that provider.
NTO.digital does not necessarily receive or store complete payment-card information.
Payment providers may process information according to their own privacy policies and terms.
8. Third-Party Service Providers
NTO.digital may use third-party providers to help operate its business and digital infrastructure.
These may include providers of:
- Website hosting;
- Cloud services;
- Payment processing;
- Email services;
- Analytics;
- Security services;
- Customer relationship management systems;
- Communication tools;
- Advertising platforms;
- Automation services;
- Website plugins and software; and
- Other technology infrastructure.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards and contractual protections are in place where required.
9. NTO.digital and TradeMzansi
NTO.digital may provide technical infrastructure supporting TradeMzansi.
TradeMzansi may collect and process information from buyers, sellers, businesses, suppliers and other marketplace participants for purposes associated with operating the marketplace.
Where NTO.digital processes information on behalf of TradeMzansi or another business as part of providing technical infrastructure, the applicable relationship and responsibilities may depend on the particular service and processing activity.
Information submitted directly to a third-party seller, business or service provider may also be subject to that party’s own privacy practices.
10. Third-Party Products and Services
NTO.digital may provide technology that allows third parties to offer products or services online.
Unless expressly stated otherwise, NTO.digital is not the seller or supplier of third-party products or services merely because NTO.digital provides the underlying technology.
Information you provide directly to a third-party seller or service provider may be processed by that party in accordance with its own privacy practices.
11. Cookies and Similar Technologies
NTO.digital may use cookies and similar technologies to:
- Keep websites functioning;
- Remember preferences;
- Improve website performance;
- Understand how visitors use our websites;
- Maintain security;
- Measure website traffic; and
- Support relevant marketing or analytics activities.
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect the functionality of some parts of a website.
12. Analytics
We may use analytics tools to understand how users interact with our websites and digital services.
Analytics information may include pages visited, approximate geographic information, device information, browser information and general usage patterns.
Analytics are used to improve performance, usability and our digital services.
13. How We Protect Personal Information
NTO.digital takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Loss;
- Misuse;
- Alteration;
- Destruction; and
- Unauthorised disclosure.
Security measures may include access controls, authentication, secure hosting, monitoring, backups and other appropriate technical safeguards.
However, no internet-based system can be guaranteed to be completely secure.
The Information Regulator notes that responsible parties should take reasonable steps to protect personal information and prevent unauthorised access.
14. Data Retention
NTO.digital will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
- The nature of the information;
- The purpose for which it was collected;
- Contractual requirements;
- Legal obligations;
- Accounting requirements;
- Security requirements; and
- The resolution of disputes.
When information is no longer required, it may be securely deleted, destroyed or anonymised where appropriate.
15. Your Rights Under POPIA
Subject to applicable legal requirements and limitations, you may have the right to:
- Request confirmation as to whether we hold personal information about you;
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of information where legally appropriate;
- Object to certain processing activities;
- Withdraw consent where processing is based on consent;
- Object to direct marketing; and
- Lodge a complaint regarding the processing of your personal information.
The Information Regulator confirms that data subjects have rights including access to personal information, correction of inaccurate information and objection to certain processing.
16. Requests Concerning Your Personal Information
If you wish to exercise a privacy right or ask us about personal information we hold about you, please contact NTO.digital using the contact details provided on our website.
We may require reasonable proof of identity before processing certain requests.
This is intended to protect personal information from being disclosed to an unauthorised person.
17. Complaints
If you believe that NTO.digital has processed your personal information unlawfully or has otherwise interfered with your privacy rights, you may first contact us so that we can investigate the matter.
You may also lodge a complaint with the Information Regulator of South Africa where applicable. The Information Regulator provides mechanisms for POPIA complaints and security-compromise reporting.
18. International Processing
Some technology and service providers used by NTO.digital may operate outside South Africa.
Where personal information is transferred or processed outside South Africa, NTO.digital will take reasonable steps to ensure that such processing is undertaken in accordance with applicable legal requirements.
19. Children’s Information
NTO.digital services are not generally directed at children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that the matter can be investigated.
20. Accuracy of Information
We aim to keep personal information accurate and reasonably up to date.
You are responsible for providing accurate information when interacting with NTO.digital and for notifying us where relevant information needs to be corrected.
21. Third-Party Websites
Our websites or digital platforms may contain links to third-party websites, applications or services.
NTO.digital is not responsible for the privacy practices, content or security of third-party websites.
You should review the privacy policy of a third-party website before providing personal information to it.
22. Changes to This Privacy Policy
NTO.digital may update this Privacy Policy from time to time.
Changes may be made to reflect:
- Changes to our services;
- Changes to technology;
- Changes to legal requirements; or
- Changes to our privacy practices.
The updated Privacy Policy will be published on the relevant website.
The Effective Date at the beginning of this policy will indicate when the current version came into effect.
23. Contact Us
If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact NTO.digital using the contact information published on the official NTO.digital website.
NTO.digital
Digital Infrastructure That Drives Revenue
Website: NTO.digital
24. Acceptance
By using NTO.digital websites, platforms or services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Where applicable law requires consent for a particular processing activity, NTO.digital will obtain consent in accordance with the applicable requirements.
Effective Date: 14 September 2026