NTO.digital Terms and Conditions
Effective Date: 14 September 2026
1. Introduction
Welcome to NTO.digital.
NTO.digital provides digital infrastructure, technology, websites, platforms, systems, automation, digital services and related solutions designed to help businesses operate, connect with customers and participate in digital commerce.
These Terms and Conditions (“Terms”) govern your access to and use of NTO.digital websites, platforms, services, digital products and related systems.
By accessing, using or purchasing any service or product from NTO.digital, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use the relevant service or purchase the relevant product.
2. NTO.digital’s Role
NTO.digital primarily operates as a technology and digital infrastructure provider.
Our role may include providing:
- Websites and web infrastructure;
- Digital platforms and marketplace technology;
- Software and platform functionality;
- Automation systems;
- CRM and lead-management infrastructure;
- Digital marketing infrastructure;
- Payment and subscription integrations;
- Business directories and digital listings;
- Technology supporting third-party marketplaces and businesses; and
- Other digital services or solutions.
NTO.digital may also offer a limited number of products, subscriptions, digital services or other offerings directly to customers.
Unless expressly stated otherwise, NTO.digital is not the seller, supplier, manufacturer, agent or owner of products or services offered by independent third parties through platforms powered, developed or supported by NTO.digital.
3. Relationship Between NTO.digital and TradeMzansi
NTO.digital may provide the technical infrastructure, development, hosting, integrations, systems and other technology supporting TradeMzansi.
TradeMzansi is intended to operate as a marketplace connecting buyers, sellers, businesses, suppliers and other participants.
Where a product, service, vehicle, property, business opportunity or other offering is supplied by an independent third party through TradeMzansi, the relevant transaction is primarily between the buyer and the relevant seller, supplier, advertiser or service provider.
NTO.digital does not automatically become a party to such transactions merely because its technology supports the platform.
4. Third-Party Sellers and Listings
Third-party users may create listings or offer products and services through platforms supported by NTO.digital.
Such third parties are responsible for:
- The accuracy of their listings;
- Their descriptions and representations;
- Pricing;
- Availability;
- Product or service quality;
- Delivery or fulfilment;
- Applicable licences or registrations;
- Compliance with applicable laws;
- Refunds where applicable;
- Warranties they provide; and
- Their dealings with customers.
NTO.digital does not guarantee the accuracy, completeness, legality, quality, safety or availability of third-party listings.
Users should conduct appropriate due diligence before entering into a transaction with a third-party seller or service provider.
5. Limited Direct Sales by NTO.digital
NTO.digital may from time to time sell certain products or services directly to customers.
Where NTO.digital is the direct seller or service provider, the relevant product or service description, quotation, invoice, checkout page or additional terms may specify:
- The product or service being supplied;
- The applicable price;
- Payment terms;
- Delivery or performance terms;
- Cancellation rights;
- Refund conditions;
- Subscription terms; and
- Any other applicable conditions.
Where additional terms apply to a specific product or service, those terms will be read together with these Terms.
If there is a conflict between these Terms and specific terms expressly provided for a particular product or service, the specific terms will apply to the extent of that conflict.
6. Digital Services
Where you purchase a digital service from NTO.digital, the scope of work will generally be determined by the applicable quotation, package, proposal, invoice or service description.
Unless expressly included, services do not automatically include:
- Third-party software licences;
- Third-party subscription fees;
- Domain registration fees;
- Hosting fees;
- Advertising expenditure;
- Payment gateway fees;
- Premium plugins or software;
- Stock images or other licensed content; or
- Ongoing maintenance after the agreed service period.
Additional work outside the agreed scope may be charged separately.
7. Payments
Payments must be made using the payment method or payment instructions provided by NTO.digital.
NTO.digital may use third-party payment providers to process transactions.
Payment information may therefore be processed by the relevant payment provider under that provider’s terms and policies.
Where a payment is unsuccessful, reversed, disputed or otherwise not received, NTO.digital may suspend or withhold the relevant service until the matter is resolved.
8. Subscriptions
Where NTO.digital offers a subscription service, the subscription price, billing interval and applicable conditions will be displayed or communicated before or during subscription.
Unless otherwise stated, subscriptions may automatically renew according to the selected billing period.
Customers are responsible for cancelling subscriptions in accordance with the applicable cancellation process before the next billing period if they do not wish to continue.
NTO.digital may suspend or terminate a subscription where payment remains outstanding or where the customer materially breaches these Terms.
9. Cancellation and Refunds
Cancellation and refund rights depend on the nature of the product or service purchased.
For digital services, subscriptions and customised work, the applicable cancellation and refund conditions may be specified in the relevant quotation, invoice, service agreement or product page.
Where NTO.digital is legally required to provide a refund, cancellation right or other consumer remedy, nothing in these Terms is intended to exclude or restrict that right.
NTO.digital may not be able to provide a refund for work that has already been completed, delivered or substantially performed, subject to applicable law and the specific terms of the purchase.
10. Marketplace Transactions
Where a transaction takes place between a buyer and an independent third-party seller through a marketplace supported by NTO.digital:
NTO.digital is not responsible for the underlying transaction unless NTO.digital is expressly identified as the seller or contracting party.
This includes disputes relating to:
- Product condition;
- Product authenticity;
- Misrepresentation;
- Pricing;
- Availability;
- Delivery;
- Non-delivery;
- Quality;
- Ownership;
- Defects;
- Returns;
- Refunds; or
- Seller conduct.
Users should first address transaction-specific disputes with the relevant seller or service provider.
Nothing in this section removes rights or obligations that cannot lawfully be excluded under applicable law.
11. Vehicles, Property and Other High-Value Listings
Listings involving vehicles, property, land, businesses or other high-value assets may be provided by independent advertisers, sellers, agents, owners or service providers.
NTO.digital does not guarantee:
- Ownership;
- Title;
- Registration;
- Valuation;
- Condition;
- Legal status;
- Availability;
- Seller authority;
- Financing eligibility;
- Property information; or
- The accuracy of third-party information.
Users are responsible for conducting appropriate verification and due diligence before committing to a transaction.
12. Buyer and Seller Responsibility
Users must provide accurate information when using NTO.digital-powered systems.
Users must not:
- Submit fraudulent information;
- Impersonate another person or business;
- Create misleading listings;
- Attempt to defraud another user;
- Upload unlawful content;
- Use the platform for illegal activity;
- Circumvent platform security;
- Interfere with platform operation;
- Upload malicious software; or
- Use the platform in a manner that could damage NTO.digital, its users or third parties.
NTO.digital may remove content, restrict accounts or suspend access where it reasonably believes these Terms or applicable laws have been breached.
13. Intellectual Property
Unless otherwise stated, the NTO.digital name, branding, logos, software, website designs, systems, platform architecture, original content and related intellectual property belong to NTO.digital or its relevant licensors.
You may not reproduce, copy, modify, distribute, sell, reverse engineer or commercially exploit NTO.digital intellectual property without permission.
Third-party trademarks, logos, images and content remain the property of their respective owners.
14. User Content
Where users submit listings, images, descriptions, business information or other content to an NTO.digital-powered platform, the user remains responsible for that content.
The user confirms that they have the necessary rights and permissions to submit and use such content.
By submitting content, the user grants the relevant platform the permissions reasonably necessary to display, process and promote that content as part of the platform’s operation.
15. Platform Availability
NTO.digital aims to maintain reliable digital infrastructure but does not guarantee that its services will always be uninterrupted, error-free or available.
Services may occasionally be unavailable because of:
- Maintenance;
- Updates;
- Hosting issues;
- Internet or telecommunications failures;
- Third-party service interruptions;
- Security incidents;
- Payment-provider interruptions;
- Circumstances beyond NTO.digital’s reasonable control; or
- Other technical circumstances.
16. Third-Party Services
NTO.digital may integrate with third-party services including payment providers, hosting providers, communication platforms, advertising platforms, analytics services, software providers and other technology providers.
NTO.digital is not responsible for the independent operation, policies, availability or actions of third-party services.
Your use of third-party services may be subject to their own terms and policies.
17. Limitation of Liability
To the extent permitted by applicable law, NTO.digital will not be liable for indirect, incidental, consequential or special losses arising from the use of its technology, platforms or services.
This may include loss of:
- Profits;
- Revenue;
- Business opportunities;
- Data;
- Goodwill; or
- Expected commercial results.
NTO.digital does not guarantee that the use of its digital infrastructure will result in a particular level of sales, leads, traffic, customers, revenue or business growth.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
18. Indemnity
To the extent permitted by law, a user may be responsible for losses, claims, costs or expenses arising from their unlawful use of NTO.digital services, violation of these Terms, infringement of another person’s rights, or fraudulent or misleading activity.
19. Privacy
NTO.digital may collect and process information necessary to provide its services, operate its platforms, process transactions, communicate with users, maintain security and improve its services.
Personal information will be handled in accordance with NTO.digital’s applicable Privacy Policy.
Users should review the Privacy Policy before using services that require personal information.
20. POPIA
Where applicable, NTO.digital will process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable data-protection requirements.
Users should provide information accurately and should not submit another person’s personal information without appropriate authority or lawful basis.
21. Changes to These Terms
NTO.digital may update these Terms from time to time.
Updated Terms may be published on the relevant website or platform.
Your continued use of the relevant service after updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law.
22. Termination
NTO.digital may suspend or terminate access to its services where a user:
- Materially breaches these Terms;
- Engages in fraudulent or unlawful activity;
- Misuses the platform;
- Creates a security risk;
- Fails to make required payments; or
- Uses the services in a manner that may cause harm to NTO.digital or other users.
Where appropriate, NTO.digital may provide notice before termination.
23. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any dispute arising from these Terms will be subject to the jurisdiction of the appropriate courts of South Africa, subject to any mandatory consumer-protection or other legal rights applicable to the user.
24. Contact
For questions regarding these Terms, users may contact NTO.digital through the contact details published on the official NTO.digital website.
NTO.digital
Digital Infrastructure That Drives Revenue
Website: NTO.digital
25. Important Notice
NTO.digital provides the technology and digital infrastructure that enables businesses, sellers, suppliers and other users to operate online.
Unless expressly identified as the seller or service provider for a particular transaction, NTO.digital should not be understood to be the seller, owner, supplier, agent or guarantor of third-party products or services displayed through an NTO.digital-powered platform.
Users should always identify the actual seller or service provider before entering into a transaction.
By using NTO.digital services, you acknowledge and accept these Terms and Conditions.